CRM software has many benefits to small businesses. It can save you time on customer communications. It can offer personalized communications to your best customers. And it can help you improve you sales and marketing efforts.
But that’s only if you choose the right CRM software for your particular business. Below are some tips to help you pick the best CRM provider to meet your needs.
- Determine the Problem You’re Trying to Solve
Every business has its own reasons for looking for CRM software. Since there are plenty of different ways to use CRM, you need to determine the exact benefit that you hope it will have for your particular business before you even begin looking at providers.
- Don’t Just Choose the Biggest Name
Leary also cautioned against choosing the first provider that you hear other companies talking about or whoever is offering the best deal at the moment. Since each company’s situation is different, another company’s satisfaction with their own provider doesn’t necessarily mean that it’s a good fit for you.
- Find a Solution that Can Solve Your Problem
When choosing the right CRM, you need to focus on the problem you want your CRM software to solve – and make sure that you keep that in mind during your entire search and evaluation process.
- Create a Checklist of Necessary Features
Leary also suggested that businesses make checklist of all the important features that will help you solve your challenge. For example, if your business is focused on improving marketing efforts, you should look for features that can help you improve lead generation and initial contact with potential customers. If you’re looking to improve sales conversion, you could look at features that are more likely to help you with prioritizing customers that are likely to buy.
- Choose a Program that Allows You to Customize Communications
Regardless of your main challenge, every business has customers who are at different stages of the buying process. So when choosing the right CRM, you need to find one that will let you customize different communication strategies for different customers, based on your particular methods and needs.
- Look for Features that Prioritize Communication
Part of that customization means categorizing customers so that you can send different communications to those who are ready to buy and those who may need some more nurturing. Look into how each provider categorizes leads and make sure it’s a method that works for your customer base.
- Find a Program that Will Save You Time
One of the biggest benefits of having a CRM program in the first place is its ability to save you time on customer communication. So make sure that your choice is one that’s going to actually accomplish that goal.
- Automate When Necessary
A great timesaving feature of many CRM programs is automation. For example, Peneza.com offers a CRM service that automates communication with leads who may need more time and nurturing to make a decision, while allowing salespeople to focus more of their actual time on people who are ready to buy or need questions answered.